Limited warranty & guarantee information
Warrants that this mattress & base is free from any defect in workmanship or materials
This promise is backed by our commitment to continually improve our products and services through the application of a quality management system, as guidelined by the ISO (International Standards Organisation) quality management principles. Your mattress is hand-made therefore allow for a tolerance of up to 3cm in the length and width measurements. We make every effort to manufacture our sleep sets with only the finest materials. If however, you discover a defect in your new hand made mattress or foundation, please contact us at info@sleepmonk.co.za
A Factory Guarantee Repair or Replacement Period is against faulty workmanship and faulty materials, not extending to damage caused by normal wear & tear, abuse, misuse or negligence. A Service Warranty Period is the balance of the period outside of the Guarantee period where the cost of repair or replacement is borne by the customer on a pro rata basis for the remainder of the Service Warranty Period. To determine the length of your warranty and it’s terms, simply match the range on your mattress label with the range on the below schedule.
Range | Total Service Warranty | Guaranteed repair or replacement | Balance of service or warranty period |
Dream Easy | 3 & half years | 6 months | 3 years |
Comfy Monk | 3 & half years | 6 months | 3 years |
Executive Spine | 10 years | 1 year | 9 years |
Plush Spine | 10 years | 1 year | 9 years |
Eurotop Deluxe | 5 years | 4 years | |
Premium Classic Eurotop | 10 years | 1 year | 9 years |
Premium Classic Pillow top | 8 years | 1 year | 7 years |
Rotation cycle
Rotate your mattress head to toe every 2 weeks for the first 3 months and then every 2 months. Do not rotate it alone and do not use handles to support its full weight.
Body impressions are normal and should not be confused with sagging. Proper maintenance will minimize impressions and ensure that your mattress wears evenly.
Your Sleep Monk mattress has only one sleeping surface, which means you will never have to flip it. Do not sleep on the non-sleep surface of the mattress.
HOW TO CARE FOR YOUR BED
This limited warranty does not cover
-Any fabric protector additive applied after manufacture, nullifies this warranty.
- Used bedding or bedding sold “as is”.
- Transportation or inspection costs.
- Handles and mattress/foundation stitching pulling loose after 4 months of purchase.
- Sleep Monk reserves the right to substitute materials/models of comparable quality, and does not guarantee that the fabric of the replacement piece will match.
- Only the faulty item will be exchanged in the sleep set. Replacement of one piece does not automatically constitute the replacement of the other piece.
- Bed height and sheet fit.
- Mattress or foundation damage due to abuse (bent border wire from jumping or walking on, or bending the product).
- Comfort or firmness preference, or suitability for any person’s specific medical condition.
- Mattress damage due to an inappropriate foundation being used. A mattress is designed for full performance when used in conjunction with its matching foundation as part of a full sleep set.
- Sleep Monk reserves the right to refuse services upon inspection if the product is dirty, stained, burnt, infested with insects or in an unsanitary condition.
- Product failure due to causes other than defective workmanship and materials.
- If the product has been altered structurally in any way by the consumer or other parties.
- The decision to repair or replace will be at the sole discretion of Sleep Monk.
- Damage caused by continual use of an electric blanket, as the high temperature will cause the fi llings and fi bres in the upholstery layers to compressor flatten.
- When product identification labels have been removed, this immediately invalidates the warranty.
- Mattress damage due to inappropriate storage conditions. (Do not store a pocket system mattress on its side, as this will cause damage to the pocket springs.